Frequently Asked Questions

About the Performance

Accessibility

Discount Package Tickets

General Ticketing Information

  • We strongly recommend that tickets are only purchased through an authorised Ticketing Service Provider. Please contact us on 1300 182 183 to check the authorised Ticketing Service Providers for a particular event. We advise against buying tickets through unauthorised third party websites that sell secondary tickets, as there is no guarantee that tickets sold through these websites will be valid for entry to an event.

    Unless otherwise agreed, Arts Centre Melbourne can only provide information relating to a ticket purchase through its sales channels (including the validity of a ticket) to the account holder and/or credit card holder of the booking.
  • Arts Centre Melbourne is committed to displaying fees and charges up front so that consumers are aware of these prior to booking. 

    Service Charge: $7.95 per transaction
    Applies to all bookings made online or by phone, mail, fax and email. This fee goes directly towards providing, maintaining and updating the website and ticketing facilities and services we provide to you.

    Lost Ticket Pass Fee: $7.95 per transaction
    Applies when replacement tickets need to be issued (where permitted).
  • Arts Centre Melbourne Box Office, located in the Theatres Building and St Kilda Road level of Hamer Hall, are open
    Mon-Sat:  9am – 8.30pm
    Sun & Public Holidays: 10am – 5pm  (Hours are subject to change due to performance times)

    (Excluding Christmas Day - Closed)

    Hamer Hall Box Office
    Open 90 minutes prior to performance time
  • Customers should contact Arts Centre Melbourne via
    1300 182 183

    Please Note: Replacing tickets may incur an additional fee.
  • No, tickets are not refundable unless the performance is cancelled or if permitted in accordance with the Live Performance Australia's Code of Practice for the Ticketing of Live Entertainment Events in Australia.
  • By the very nature of live performance, sometimes a situation arises that necessitates the cancellation of a performance, usually on very short notice. In such cases, we will try to contact as many audience members as possible, with as much notice as is available.

    If time permits, notices will also be posted in various media locations.

    Details regarding the exchange of your cancelled tickets to another performance or refund will be available from the venue or the presenter via the box office.
  • No, tickets may not be exchanged.
  • Please check individual event information for concession details for each performance, as these can vary. You will need valid proof of concession or valid proof of age to collect your tickets. 

    A concession card (or valid photo ID if booking "Youth" tickets) is required at the time of purchase. 

    Photocopies of concession cards can be used, provided the expiry date is clearly visible.

  • A concession card (or valid photo ID if booking "Youth" tickets) is required at the time of purchase. Photocopies of concession cards can be used, provided the expiry date is clearly visible. Please refer to individual event pages for concessions offered.

    Please note: Concession numbers are not sufficient proof of concession status.
  • Arts Centre Melbourne takes your contact details to ensure that our staff can replace your tickets if they go missing, inform you if there is a change to a scheduled performance, and provide you with better customer service.

    If you are booking tickets at the box office and would prefer not to provide your contact details, we will not be able to provide these services to you.

    Where you give your consent, we will also use your details for marketing purposes in accordance with our Privacy statement.
  • A very limited number of $30 under 30's tickets will be available on selected performances.  Please refer to individual event pages for more information.
  • If you are an Arts Centre Member you can book your tickets via the Member’s Ticketing Line. Contact details are on the back of your membership card which you receive upon payment of your membership. Please have your membership card handy when you call.

My Account

  • We need to register details when you purchase tickets online in order to be able to send you your tickets and accompanying receipts. By registering your details we can assist you with any enquiries you may have quickly and easily.

  • Yes, by registering online you create an account that can be used for any Arts Centre Melbourne booking, including via our booking line on 1300 182 183 or at Arts Centre Melbourne Box Office. Simply let the ticketing agent know you have an existing account when you book.
  • If you have forgotten your password click here. Enter your email address in the form provided. An email will be sent to you containing a link; use that link to enter a new password.

    We cannot send you a new password over the network for your security. It is advisable to use a password that is more familiar to you.

    If you do not receive the password link email it may be because the email address you entered was incorrect or your account does not exist. If you are still not receiving the email, please call us on 1300 182 183.                                                                            

    PLEASE NOTE: this will reset your password on the artscentremelbourne.com.au website and asiatopa.com.au website.

  • Your username is the email address you supplied when you first created your account with us. If you have forgotten which email address you used please phone us on 1300 182 183. 

    PLEASE NOTE: the same username will be used for the artscentremelbourne.com.au website and asiatopa.com.au website.

  • With your Asia TOPA account you can easily update your contact details.

    Log in to your account by clicking here Account login. Once logged in, a green tick will appear over the My Account icon in the top right hand corner. Click on this icon and select My Account from the grey drop down menu.

    You can update your contact details by selecting from the menu options on the right hand side.

  • If you already have an account with Arts Centre Melbourne - either because you have previously booked an event at Arts Centre Melbourne or have subscribed to eNews – we may issue you with a temporary log in to assist you with setting up your online account for the first time. Using your temporary log in will ensure that your account will be populated with the contact details we already have for you, so you don't have to resupply these.

    To use your temporary log in go to the Register page on the website and enter the details supplied. You will be prompted to update your username and password.

Online Bookings

  • Yes. First find the event you would like to attend from our Events listings, click the Get Tickets button and follow the steps outlined.
  • Select Your Own Seat allows you to choose the exact seat you would like using an interactive seating map. If Select Your Own Seat is activated for the event you have chosen, once you have chosen a performance date, you will see a view of the venue map. First select the desired section.

    The map will change to a seat view from which you can select the individual seat(s) you require. Use the scroll and arrow bars in the top right corner to move around the map. The seats you have selected will be listed below. You can remove seats from this list by clicking the cross that appears on the right hand side of the booking cart.

    If Select Your Own Seat is not available for the event you will be able to choose your seats using the Best Seats Available option.

  • When selecting 'Add to my cart' button, if you click the button more than once during processing, multiple sets of tickets will appear in the cart. Ensure you only click the button once. If more than one set of tickets appear in your cart, simply click the cross that appears on the right hand side of the booking cart.
  • No, you cannot print your tickets. Up until one week prior to your chosen performance, tickets will be mailed out to you via regular post, unless you select Venue Collection or another postal option. Tickets booked less than one week prior to your chosen performance will be held for Venue Collection at Arts Centre Melbourne box office.

Parking

  • The Arts Centre Melbourne car park is open 24 hours a day seven days a week with several options available, including Permanent, Early Bird, Valet Parking, Casual and Accessible Parking. Entry is via Sturt and Kavanagh Streets, just off Southbank Boulevard. For more information on what we offer including rates and how to book, please click on the links above.

    For all other venues, please contact the venue directly to confirm parking options.  Contact details for each venue can be found on the Locations Page.


Payment

  • All Asia TOPA ticket payments will be processed by Arts Centre Melbourne.  Arts Centre Melbourne takes credit card storage and personal information storage very seriously. It is committed to keeping customer information safe. Arts Centre Melbourne has dedicated mechanisms and infrastructure to protect our customer's privacy and security and works closely with credit card, security and banking authorities to ensure practices, policies and procedures are of a high nature and quality. View Arts Centre Melbourne's privacy statement.
  • Arts Centre Melbourne accepts Visa, Mastercard, AMEX and Diners across all of our booking channels: online, by phone, or over the counter at the box office.
  • No, tickets cannot be booked without payment in full.
  • No, tickets must be paid for in full at the time of booking. All bookings online require a valid credit card to process the payment in full.
  • Please contact Arts Centre Melbourne via

    1300 182 183

    or tickets@artscentremelbourne.com.au

    One of our Customer Ticketing Agents will be able to help you with this matter.
  • A service charge is incurred for each ticket order completed online, via mail order or Arts Centre Melbourne telephone booking line, regardless of how many tickets are purchased within that order. If you book in person at Arts Centre Melbourne box office, you will not incur a service charge.
  • Your ticket is a tax invoice. The total price of the ticket includes GST where an asterisk (*) is printed on the ticket. Where no asterisk is printed, the ticket is GST exempt. For a full tax invoice, please call 1300 182 183.

Ticket Collection and Delivery

  • Tickets sent via Regular Post should reach you within 7 to 10 days.

    If you are booking tickets for a General Admission event, we strongly recommend Registered Post (at a charge of $5.50). If however your event occurs within the next 14 days please select venue collection.

    Express post is also available for a charge of $5.50

  • You can collect your tickets from Arts Centre Melbourne box office any time Monday to Saturday, 9am to 8.30pm and Sunday, 10am to 5pm if you have selected Venue Collection when buying your tickets. If you have purchased your tickets within one hour of the performance start time you can pick them up from the box office associated with the particular venue.

    For performances in the State Theatre, Playhouse and Fairfax Studio, go to Arts Centre Melbourne's main box office in the Theatres building. There is a priority queue at the far right of the box office counter for Venue Collections; for performances in Hamer Hall, go to the St Kilda Road level box office at Hamer Hall; for performances at the Sidney Myer Music Bowl, go to the Sidney Myer Music Bowl box office, located at Gate 1, unless signalled on-site to an alternative area.



  • If you are collecting your tickets within one hour of the Performance start time, you should go to the venue box office:
    - for performances in the State Theatre, Playhouse and Fairfax Studio, go to Arts Centre Melbourne's main box office in the Theatres building. There is a priority queue at the far right of the box office counter for Venue Collections;
    -for performances in Hamer Hall, go to the St Kilda Road level box office at Hamer Hall;
    - for performances at the Sidney Myer Music Bowl, go to the Sidney Myer Music Bowl box office, located at Gate 1, unless signaled on-site to an alternative area.
  • When collecting your tickets, you will need your Order Number or your Customer Account Number, and the credit card used for the booking. You may be asked to show photo ID, and you will need to bring your valid concession card/s for any tickets purchased at a concession rate.
  • Yes, for Arts Centre Melbourne venues (excluding the Sidney Myer Music Bowl), provided we have received prior authorisation from you and the person collecting the tickets has your account details and their photo id with them at the time of collection.  For all other venues, please contact the venue directly to confirm collections policy.  Contact details for each venue can be found on the Locations Page.

Need Help?

Contact us on 1300 182 183 between 9am – 8:30pm
Monday – Saturday.

Please note that hours are subject to change on Public Holidays.

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